I use Microsoft Outlook for my email through a Comcast.net address, which is set up as a Microsoft Account so I can sync my desktop and Samsung Android Outlook calendars and contacts. How do I add this account to Outlook now that it's on the new server?
After accounts are moved to the new Outlook.com server, anyone syncing calendar and contacts using a Microsoft account created with their own email address instead of an Outlook.com address won't be able to set up their account in Outlook on the desktop as it only supports auto-account setup. If you try to use auto-account setup, it adds the email account, not the Outlook.com account.
To get around this problem, you need to add an Outlook.com alias to your account then set it as a log in account.
- Log into Microsoft Account.
- Click Manage your sign-in email or phone number
- Click Add email.
- Create a new Outlook.com email address. If you already have an Outlook.com address listed skip to the next step to verify it can be used to log in.
- Click Change sign in preferences and verify the new alias is selected so that it can be used to sign in.
Use this address to set up the account in Outlook on your desktop and devices.
You may be able to set up the account on your devices using Exchange or Outlook.com as the account type and eas.outlook.com as the server name with your non-Microsoft address, but auto account setup will work if you use the Outlook.com address.
Albert Belo says
Hi Diane,
I've setup 2 IMAP email addresses in Outlook and got them to work in Windows and they also sync with my Android phone. The problem I'm having is with my Calendar. I can't figure out how to get it out of (This computer only) mode on the PC so it can sync with my phone. Can you help?
Gijs Withagen says
Thank goodness, it took me all day to get things running. But finally, it seems to wordk
Sara says
Thanks SOOOOO much for this! I was nearly in tears trying to figure this out. Now I can get my outlook.com calendar to show up on my desktop Outlook 2016 and on my phone (woot woot!). But is there any way to push info from my desktop calendar and iPhone to outlook.com?
Diane Poremsky says
You mean to add existing items to the outlook.com calendar so they sync? You'd need to move the events in the local calendar to the outlook.com calendar folder in outlook - on the phone, you'd need to change which calendar each event is on.
Ann Romberg says
Will my @msn.com email account work or do I need to get a @outlook.com account too?
Diane Poremsky says
That is a Microsoft-owned address and counts as an outlook.com address - if you had a gmail account (Comcast, yahoo, etc), you'd need an alias.
Leon Chirino says
Thank you very much Diane, I have been dealing with this issue for a few days now. Vey detailed and accurate information. Thanks and God bless you!
Brian says
Diane.....thank you so very much for this information. I have an old Outlook.com log in that is NOT outlook.com. I lost all my syncing between Outlook 2016 and Outlook.com (which syncs to my phone). Microsoft has great information on how to re-sync.....as long as it's an outlook.com e-mail address. I tried Auto sync and manual sync, and as you stated, all that synced was mail...no contacts or calendar. You explanation and fix for this problem worked like a charm. I wish Microsoft used this information. Again...Thank you!!
Maximilian says
Thank you for your Manual! Is ist possible to send emails from outlook with your non-microsoft email-adress having outlook configured as Exchange Connection, not as EAS connection?
Diane Poremsky says
You can, if you type the address in the from field - but you need the address set up as a connected account and its sent on behalf of the outlook.com account.
Victor Ivanidze says
If you want to get rid of "send on behalf of" problem it looks the only solution is to set an additional IMAP account.
MS suggests the same here. https://support.office.com/en-us/article/Sending-an-email-from-an-Outlook-com-connected-account-Outlook-sends-the-email-as-On-behalf-of-your-Outlook-com-account-6f7e17ac-cd24-401d-a3a0-ed35cf731621
BR
Diane Poremsky says
If it is a non-microsoft address, you need to add the account to Outlook as pop or imap so you have the smtp server to use.
(Outlook.com addresses can be sent from outlook 2016 by selecting the address on the from dropdown.)